Privacy Policy

This Privacy Policy outlines the practices regarding the collection, use, and disclosure of personal information by PokieFox, an online casino operating under the license of Curacao eGaming. This policy applies to all users of our website and services. By accessing our platform, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services. The types of personal information we may collect include:

• Registration data: This includes your name, date of birth, address, phone number, and email address when you create an account.
• Payment details: We collect financial information necessary for processing transactions, including credit card information and other payment method details.
• Technical logs: We automatically collect information about your device and usage of our platform, including IP addresses, browser type, and access times. We may also use cookies and similar technologies to enhance user experience.

Purpose of Data Usage

The information we collect is used for several purposes, including:

• Account management: To create, manage, and maintain your account on our platform.
• Marketing communication: To send you promotional materials and information about our services, unless you have opted out of such communications.
• Anti-fraud checks: To monitor transactions and detect fraudulent activity, ensuring a secure environment for all users.
• AML compliance: To comply with anti-money laundering regulations and prevent misuse of our services.
• KYC procedures: To verify your identity and ensure compliance with relevant laws and regulations.

Data Sharing

We may share your personal information with third parties under the following circumstances:

• Disclosure to payment providers: To facilitate transactions and process payments securely.
• Verification partners: To assist in identity verification and compliance with regulatory requirements.
• Regulatory authorities: We may disclose your information to governmental or regulatory bodies when required by law or to comply with legal obligations.

User Rights

As a user of our platform, you have certain rights regarding your personal data, including:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to deletion: You may request the deletion of your personal information, subject to legal obligations that may require us to retain certain data.
• Right to restrict processing: You may request that we restrict the processing of your personal information under certain conditions.

To exercise any of these rights, please contact the support team.

Cookie Policy

Our website uses cookies to improve functionality and enhance user experience. The types of cookies we use include:

• Essential cookies: These cookies are necessary for the operation of our platform and enable you to navigate and use the features.
• Analytical cookies: These cookies help us understand how users engage with our platform, allowing us to improve our services and performance.

You can manage your cookie preferences through your browser settings.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse. These measures include:

• Encryption: Sensitive data is transmitted using encryption technologies to ensure confidentiality.
• Access controls: We restrict access to your personal information to authorized personnel only.
• Regular security assessments: We conduct assessments and audits to ensure our security measures are effective and up to date.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our website. We encourage you to review this policy periodically for any updates.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to the support team for assistance. We are committed to addressing your inquiries and providing the necessary support.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.